Posts tagged ‘Employee Engagement’

The Source – The Wall Street Journal – happiness at work

As reported by Simon Lutterbie in the Wall Street Journal on the 23rd October:

The Wall Street Journal Europe Global Survey of “happiness at work” has yielded some surprising findings. Over 2,000 individuals completed the recent survey hosted on this site over the past few weeks. People who completed it represent 90 nationalities, work in over 80 different countries and represent over 30 sectors of the global economy.”

Jessica Pryce-Jones’ article introducing the survey garnered over 15,000 hits, becoming one of the most successful articles ever on The Source, the Wall Street Journal blog on which it is posted.  You too can read the original article and complete the survey by clicking on the link.

The survey used the iOpener Institute’s iPPQ, a questionnaire that measures five components, the 5Cs, of happiness at work:

  • Contribution is the effort you feel you make
  • Conviction is your short-term motivation
  • Culture is the extent to which you feel you fit at work
  • Commitment is your long-term engagement
  • Confidence is your belief in your own abilities at work

There were five lessons learned from the first round of this research, which may surprise you:

  1. It’s an unhappy time in finance, but it’s not all bleak
  2. The happiest nationalities may surprise you
  3. Once again, the Netherlands is the place to be
  4. Happiness at work increases with age but you might have to wait for it
  5. The senior VP wobble

“People who are happy at work put in far more effort, work longer hours, and are more productive than those who aren’t. They remain at their jobs twice as long and they work 25% more time than an unhappy employee works”  Jessica Pryce-Jones

If you want to learn more about happiness at work and how it connects to ‘consciously causing the effect’ personally or for your company, contact me

Happiness

With my Happiness Now talk taking place on 13 September courtesy of smartRevolution, I thought it would be wonderful to share an article on happiness. Enjoy the journey.

Happiness is referred to so frequently, yet the term conveys quite different notions in many minds. There is a tendency to equate happiness with particular material benefits. Yet those deemed fortunate to have all they require, or could possibly wish for, have been known to experience unhappiness despite their physical security. The latter and so very many others in varying circumstances long desperately for happiness, but have no idea what it is comprised of, or how to find this elusive quality of being.

All too often this is precisely why happiness retains virtual formlessness, waiting for the individual to begin the journey of discovery. This trip will include many false starts and detours, until understanding finally begins to filter through all the false perceptions and superficial trappings thought to be the answer. Then, at some stage along the path, you get to the heart of the matter.

And the heart is the wellspring, the fountainhead, of happiness. The Dalai Lama refers to “the opening of our heart”, then asks what it means to open the heart. He says that we understand that the idea of the heart is a metaphorical one. In most cultures the heart is perceived to be the wellspring of compassion, love, sympathy, righteousness and intuition rather than merely the muscle responsible for circulating the blood through the body. He tells us that the Buddhist view is that the mind is located in the middle of the chest, and that an open heart is an open mind. A change of heart is a change of mind.

Until individuals realise the connection between heart and mind, they will find them-selves living in a world of frenetic activity, of almost never-ending stress: or feeling utter frustration if unable to provide for themselves or their families. How many have the energy or the will, or take some time to get in touch with the qualities of the heart? The following discourse will lead you to understand that connecting with your heart lifts you onto a level where there is greater mental clarity, emotional equanimity and a sense of peace. In addition to these benefits, it is usual for intuition to play a part in the growth process and all in all you will be led to experiencing happiness.

It is also important to consider the physical aspect of the health of the heart in relation to your state of mind and emotional patterns. These not only have a definite effect, but have a major influence in determining the level of happiness experienced in your life.

Unhappiness is more common than most would be willing to admit and is thought to be caused by more reasons than it is possible to imagine. Every unhappy person will define the ‘reasons’ for their discomfiture. And indeed, there are reasons, but those can be turned into stepping stones leading to introspection and contemplation. Understanding will follow, either gradually or rapidly: it is not important how long it takes. It is the process which is valuable beyond reckoning!

And now, having opened your mind, it is possible to imagine new possibilities. By taking stock of your strengths and weaknesses, and sifting through various longings which have persisted over time, it is more than likely that you will begin to focus on what you feel strongly about. Developing your idea/s may involve adaptations, even changes. Clarity comes during the ongoing activity, and the initial idea/s, or attitudes, may be modified or even altered.

This procedure can be applied to different areas of your life. Longing for happiness in a relationship, in the workplace, in a change of career, all require clear thinking and attention to what calls for adjustment/adaptation/outright change. Courage, intention and perseverance to do what is necessary call for vision and decision. Honest communication with oneself involves actually hearing what you think and being truthful about what you feel. When you accept your present situation you will begin to see where change would be beneficial. A certain amount of probing will be inevitable.

What you consider an honest assessment will alter as you progress on your journey of self discovery! So often we tend to justify our attitude/behaviour because we have not yet delved deeply enough to find that it is our insecurity that causes us to avoid facing ourselves squarely. Freeing hidden negatives creates space for new perspectives. Like the onset of spring bringing spurts of new growth, you too can move into a new season in your life. Happiness, like the blossoms of spring, will bring forth the fruit you desire. As in the cultivation of an orchard, it is the ongoing attention and care which bears fruit.

Happiness is an outcome. It is not something that can be planned. It is essential first of all to have a fair picture of yourself, as mentioned above. This does not mean that this picture is your totality: this is just the starting point. From here on you choose how you want to develop and ‘grow yourself’: and this ongoing growth and discovery is what is bound to foster a feeling of happiness. Perhaps the feeling will occur in spurts, leaving you to wonder whether you are ‘doing the right thing’. There is no ‘totally right’ or ‘totally wrong’, there is ongoing experience which is helping you to discern more clearly over time what you value and what is important to you and those you care about.

As within, so without. The degree of peace you experience when understanding yourself better markedly affects not only your close relationships, but those in your working environment and decidedly even casual ones. There can be no doubt whatsoever that happiness hinges on how we feel about ourselves. Accepting oneself makes it more likely we can accept others. Admitting that there is always room for improvement in ourselves makes it possible, not only to be somewhat less judgemental, but to wish for others what we wish for ourselves – happiness.

Peace of mind is often hard to come by. Negative self-concepts and emotions often spark brusque mannerisms which either hurt others, or antagonise them. This is one of the reasons why it is extremely important to gain insight into your own responses and those with whom you associate. Tensions, resentments and frustrations arise, frequently resulting in health problems. For obvious reasons it is a service to yourself and to your fellow man earnestly to endeavour to understand this type of behaviour. If there is going to be an improvement in human relations in the world, it will be because each of us is creating an environment for the magic of happiness to infiltrate into our lives.

The field known as psychoneuroimmunology (PNI) is recognised by medical practitioners who keep abreast of the results of research, and has been included in the treatment of patients/clients of alternative health practitioners for well over two decades. Studies of the affect our thoughts and feelings have on our health have been central to the teachings of many spiritual organisations since at least the early 1900s. Until relatively recently medical technology was not sufficiently advanced to prove the foregoing scientifically.

It is far too common for many of us to deny our thoughts and true feelings. Humans tend to pretend! Pretending creates barriers, preventing open communication. Expressing our feelings and thoughts opens up possibilities for clarifying for ourselves and ‘the other’ what is important and what is hoped for. Agreement might not be reached, but speaking could prevent negativity from settling in the mind and body. Another dimension to this discussion is well put by Cicero. A Roman statesman and orator (106-41 B C): “In honourable dealings you should consider what you intended, not what you said or thought.” Indeed, sometimes we hide our real intentions, even from ourselves!

The discussion about the effect of our thoughts and emotions on our bodies and in our lives is crucial and alerts us to the fact that the possibility to experience happiness very often rests with us. Each of us is created as a complete unit. The interactions between our minds, emotions and bodies function according to our commands. This being so, it is therefore possible to influence our mental, emotional and physical health in such a manner that no matter the extent of difficulties we may face, we have the choice to be positive, and to explore the spiritual side of our nature.

Whatever our circumstances may be, it is important to remember to give thanks each and every day for that which is good, beautiful and life-enhancing. Once again Cicero expresses wisdom when he says, “A thankful heart is not only the greatest virtue, but the parent of all other virtues.” Century after century we have to re-learn many of the age-old truths. One of these is that happiness arises from within. It does when we recognise that we are capable of experiencing ongoing growth. Living in this manner inevitably affects those whose lives we touch: they too will feel more secure in accepting their possibilities. In this way happiness knows no bounds.

As long ago as the period between 121 and 180 AD, the Roman Emperor and Stoic philosopher Marcus Aurelius Antonius said the following: “When thou hast been compelled by circumstances to be disturbed in a manner, quickly return to thyself, and do not continue out of tune longer than the compulsion lasts; for thou wilt have more mastery over the harmony by continually recurring to it.”

Another apt quote states: “The greatest discovery of any generation is that a human being can alter his life by altering his attitude.” William James was a philosopher and psychologist in the mid 1800s. Insofar as we are outgrowing some of our idiosyncrasies and gaining new perspectives, so we allow others the same ‘privilege’! Developing this thought in the context of ‘an open heart in ourselves’, we cultivate the openness to understanding others, practising listening to others and growing in compassion. Is there any question that by cultivating an open heart, peace of mind will ensue? Peace of mind ………….happiness.

In my book “The Game of Life & Success – Steps to Self Mastery & Happiness”, I state the following: “As individuals and as societies, happiness is what is most longed for: it is our highest goal even if we don’t consciously acknowledge it. And because of its positive effects, it strengthens our desire and ability to achieve many of our other cherished goals.” He emphasizes that the most important change to make is to dedicate yourself to establishing in your mind the belief that YOU DESERVE TO BE HAPPY AND CAN BE HAPPY.

I run the only Happiness Programme of its kind in South Africa. The programme runs over eight weeks and includes my Book, ‘The Game of Life & Success – The Steps to Self Mastery & Happiness’. For dates on when the Happiness Programme will take place, contact me on 011 704 1395 or on my cell phone – 082 900 0679. Alternatively I can be reached on my e-mail at stevewk@twrcc.co.za

My book leads you step-by-step towards developing techniques which assure you of progress in the journey towards discovering not only yourself, but what is meaningful to you so you can plot your route leading to happiness. As Horace suggests “That man lives happy and in command himself, who from day to day can say I have lived. Whether clouds obscure, or the sun illumines the following day, that which is past is beyond recall.” (Quintus Horatius Flaccus: Latin poet 65-8 B C).

It is surely unusual to include 2 000 year old quotes in a 21st Century article, and I hasten to tell the reader that one of my pleasures in my senior years is to collect words of wisdom: especially from hundreds, even thousands of years ago. Two things stand out for me: one is that wisdom has been present in all cultures across the world for a long time. The second thing that strikes me is that humans never seem to change. We are admonished through the ages: we have been offered pearls of wisdom since writing was first invented – and I have no doubt well before that, when teaching and tradition was passed on orally. And each generation has to learn anew despite all the wisdom and experience of the past!

Modern research across several fields continues to provide us with information which proves incontrovertibly the benefits of happiness. I took great pains to obtain a great many of the research results. The following are some of those results, which I present here in abbreviated form.

Some of the benefits of happiness to families, communities and society at large: More likely to be more cooperative, pro-social and charitable, Stronger immune system, Superior work outcomes – Greater creativity, Increased productivity, Higher quality of work, Higher income, Longer Life, Larger social rewards, More likely to marry, Less likely to become divorced, More likely to have more friends, More likely to enjoy stronger social support, More likely to enjoy richer social interactions, Better emotional health, More likely to be emotionally healthier, More activity, energy and flow, Less symptoms of psychopathology, Less Depression, Less Suicide, Less paranoia, Greater self-control and coping abilities, More likely to exhibit greater self-control and coping abilities, Happier people persist longer on tasks;  Select higher goals;  Produce superior outcomes;  Discover rewards in mundane ordinary events;  Have better relationships with their peers, boss and customers;  Have a bolstered immune system;  Have more energy and are more active;  Are more productive and engaged;  Have greater control and better coping abilities;  Enjoy an upward spiral of success;  Feel lighter, alive, and energetic;  Are more likely to accept change;  Are in ‘flow’ with life, are at peace with themselves, those around them and with life in general;  Are able to feel and express love more easily;  Have passions that they pursue with vigour: they have a ‘purpose’.

Life is meant to be lived with love in the heart. And by deciding to think with the heart in mind, we can guide ourselves through life in a way which, surely as the sun rises, will include amongst all of our experiences, the happiness for which we yearn.

Steve Krummeck – The (W)Right Coaching CC

In Conscious Business, Giving is the New Receiving

In conscious business, giving is the new receiving.  At face value it appears to make no sense at all to spend more money on your employees and your suppliers, and less on your advertising, your marketing and your own pay packet as an executive.  Nevertheless, the results show that companies that practise generosity of pocket and of spirit have employee turnover that is far lower than their industry average (therefore costing less).  They are more positively regarded by their customers (therefore earning more).  They enjoy a culture that people want to belong to because they love what they do and feel like they are contributing to making the world a better place.  This culture is more resistant to short-term pressures and can also adapt easily to challenges.  And – most importantly for the skeptics – these conscious companies earn more money.  Somehow, by focusing on creating a balanced, interconnected and satisfied whole, orientated around a higher purpose, conscious businesses enjoy more success than their more traditionally-minded contemporaries who aim directly for profit.

If you were looking for a blueprint of how a conscious company is constructed and how it operates then, with the help of Raj Sisodia and his colleagues, amongst others, here are some of the practices you would adopt to transform your company into a conscious one.

  • Identify, become connected to and align yourself, your employees, your suppliers and your shareholders with your higher purpose, essentially by asking: ‘What does this company exist to do/contribute?’
  • Pursue a mindset that considers all stakeholders in your business to be equally important to the superior functioning of the whole of your business, aim to maximise the benefits for all of these stakeholders and, with every decision you make, be guided by what would constitute a balanced, win-win outcome for all involved (no trade-offs).  Your stakeholders include: employees, customers, suppliers, shareholders and the community/society either in which you operate, or even more broadly than that – society at large.
  • Hire people who are passionate about your central higher purpose – when they are aligned with why your business exists, the whole thing works better.
  • Regard your suppliers as long-term partners, collaborate with them and help them to become more profitable (rather than putting pressure on them to cost you less).  If your suppliers are also conscious companies, even better.
  • Make a conscious effort to humanize the experience of your company for your employees and your customers.  This means taking a relational not a transactional stance to your stakeholders.
  • Radically close the gap between executives’ salary and employees’ salary.  John Mackey of Whole Foods Market, and one of the leaders of the conscious capitalism movement, famously capped executive salary at 19 times the average wage.  This meant that the only way he could earn more money would be if everyone earned more money.  This focuses the mind on the whole and on creating ways for everyone to win.  (This is probably also where most leaders falter at the starting gates of conscious business because here, where the rubber meets the road, is where your commitment to being a conscious leader is tested).
  • Decentralize and empower leadership as far down the organisation as possible.  Empower employees to make decisions that leave the customer fully satisfied.  (For example, in Wegmans Food Markets every employee has wide latitude to do whatever is necessary to ensure that a customer leaves the store fully satisfied, without consulting a manager).
  • Practice an executive level open door policy.
  • Be open and transparent with company information, including financial information.  Some conscious companies keep books in store, for viewing freely, that indicate what every employee earns.  Counter-intuitively to what our habits and fears would have us believe, this practice actually engenders trust and connection with management.
  • Pay your employees more than industry standard and increase their benefits too.  The rationale is that freeing people up so that they don’t have to worry about their survival makes them a whole lot more productive.
  • Devote more time and money to employees’ training and development.  (The Container Store gives its employees 241 hours of training and development as opposed to the industry standard of 7 hours).
  • Be generous with the amount of time you give your employees to put towards paid community or volunteering services.  Patagonia has an Environmental Internship Programme that gives employees up to eight weeks of paid leave to volunteer for an environmental organisation of their choice.  Despite all that time off, the company still managed to turn a 2010 revenue of $400 million.  Timberland employees get 40 hours paid time off per year to volunteer for community service and a six-month, paid sabbatical is offered to employees who want to ‘pursue a dream that benefits the community in a meaningful way.’

So, in some ways, it seems easy: know the higher purpose your business stands for, work to balance and benefit all of your stakeholders, and manage your employees in such a way that they are inspired by your purpose, can act autonomously, are well-rewarded, enjoy good benefits, are trained well, and are allowed time to contribute what matters most to them outside of the company, while you stay accessible to all your stakeholders by being open, managing relationships and not doing things that create a distance between yourselves and your employees.

Why do more companies not practise this approach to doing business?  Like the proverb goes, the more you give, the more you receive.  This includes money: the financial generosity of conscious companies towards their stakeholders is far outweighed by the profit, the success and the positive branding they enjoy in return.

Perhaps it will take a jolting paradigm shift to shock us out of our habitual, survival-and-fear driven ways of doing business, garnering as much of the pie for ourselves as we can possibly hold.  And, looking at some of the trailblazers out there of conscious business, perhaps we are already changing.

The Genesis of a Conscious Business in the Making

Today we met with a conscious leader (aware, mindful, consciousness-oriented) who wants to evolve his company into being a conscious business.

How exciting to be involved at the genesis of such an idea!  Usually we’re trying to define what we mean by a conscious company, or looking to find ones that exist (why are the ones most written about all in America?) or looking to convince leaders that there is an alternative way of doing business.

And here, falling into our laps, is a CEO and his business, a case study in the making, for conscious business and conscious leadership.  If we succeed in instilling more consciously-minded business practices and principles – and it has a positive effect on the bottom line and the engagement of the employees – then this will provide very interesting reading and a blueprint for other leaders and other businesses.

Watch this space as we develop this approach live…

How do you deal with a bad, ineffective, toxic boss?

(Brad Shorkend on Radio 2000 – Just Ice Show, 22nd Feb at 08.20 a.m.)

A snippet of the conversation…

The boss is a terror (in your opinion)… what do you do? Do you leave? Find another job? What if the boss is technically your client?… do you keep “firing” your clients and finding new clients every time they are not how you’d like them to be? Newsflash… you’ll have no more business! So… my answer here is to change the playing field, deliberately tilt the dynamic in your favour.

You cannot change your boss, but you certainly can change the way your boss relates to you… and even better, he/she will have no idea that you are doing so.

For this I have three power words… attitude, rapport and strategy!

The attitude that you take into the space is the key starting point. In life we will deal with many people that we don’t like… what attitude do we CHOOSE to bring to those engagements?

If your attitude is that nothing will change and there is no point in trying… well then that’s what you’ll get, no change! If your attitude is that you can have a positive energy towards the situation and create the best possible conditions and environment for the relationship and your happiness in that space… well, we get what we focus on and so what do you think you’ll get? Correct… exactly what you focus on!… and in this case positivity and possibility for change.

Building rapport is the cornerstone of all successful relationships be they professional, social, romantic… if there is no connection, then everything about that dynamic seems like hard work. So in your difficult boss situation… for example, if the boss is a big-picture thinker ask him to chat through his vision for your project and how you can be behaving powerfully into that vision. He’ll love hearing the sound of his own voice, and will almost certainly feel a stronger affinity towards you because you’re talking his language.

Also, by bringing some of the bosses thinking into your process you have him much more on board… the potential beginning of a perfect professional relationship. By then making a point of keeping the boss in the loop, you energetically reel him in even closer.

Finally strategy… everything that we do in our lives involves strategy. Driving a car involves strategy, making breakfast involves strategy, romance involves strategy etc. If there is no plan (whether we are aware that we are planning or not)… the car would stall, breakfast would be frozen bacon with melted ice cream and uncooked pasta, and romance would be somewhat unromantic. So know what you want to achieve, and plan how to do this most effectively.

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